About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries, with a strong presence across the UK.
Job Description
Are you a tech-savvy individual looking to kickstart your career in IT support? Capgemini is seeking enthusiastic and highly motivated Junior Google Support Specialists to join our dynamic team in Reading. This entry-level role is perfect for freshers who are passionate about technology, eager to learn, and dedicated to providing exceptional user assistance for Google-related products and services. You will be an integral part of our on-site support function, helping users resolve issues, optimize their Google Workspace experience, and ensure seamless operation of essential tools.
Key Responsibilities
- Provide first-line technical support for Google Workspace (Gmail, Calendar, Drive, Docs, Meet, etc.) and other Google applications.
- Diagnose and resolve technical issues reported by users via phone, email, or chat.
- Escalate complex issues to senior support engineers or relevant teams when necessary.
- Document all support interactions, resolutions, and troubleshooting steps accurately in the ticketing system.
- Assist with user account management, access permissions, and basic system configurations.
- Educate users on best practices and features of Google products to enhance productivity.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
Required Skills
- Strong communication skills, both written and verbal.
- Basic understanding of IT concepts and troubleshooting methodologies.
- Familiarity with Google Workspace applications (Gmail, Drive, Docs, etc.).
- Problem-solving aptitude and a keen eye for detail.
- Ability to learn new technologies quickly.
- Customer-centric approach and a desire to help others.
Preferred Qualifications
- Any IT-related certifications (e.g., Google IT Support Professional Certificate).
- Previous experience in a customer service role.
- A degree or diploma in Information Technology, Computer Science, or a related field (not mandatory as freshers are welcome).
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Generous paid time off and flexible working options.
- Opportunities for professional development and Google certification training.
- Mentorship program for freshers.
- Modern office environment with collaborative workspaces.
- Employee discounts and social events.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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