About the Company
Ipsos is one of the largest market research and consulting firms in the world, dedicated to understanding societies, markets, and people. We work with clients to turn data into actionable insights, helping them to make smarter decisions. Our global presence and commitment to innovation make us a leader in helping businesses improve their customer experience and market strategies.
Job Description
Are you a high school student in Aurora, CO, looking for an exciting and flexible way to earn extra cash on weekends? Ipsos is seeking enthusiastic and reliable Secret Shoppers to help us evaluate the customer experience at various local businesses. This fun side gig involves visiting stores, restaurants, or other establishments as a regular customer, observing service quality, cleanliness, and product availability, and then providing objective feedback. It’s a great opportunity to gain real-world experience, improve your observation skills, and contribute to better customer service in your community.
Key Responsibilities
- Visit assigned businesses in Aurora, CO, during specified hours.
- Act as a typical customer, interacting with staff as required by the assignment.
- Observe and evaluate specific aspects of the customer experience, such as staff friendliness, product knowledge, store cleanliness, and service speed.
- Collect data and complete detailed online survey reports accurately and promptly after each visit.
- Adhere to all project guidelines and maintain confidentiality regarding assignments.
Required Skills
- Currently enrolled in high school.
- Strong observational skills and attention to detail.
- Excellent written communication skills for clear and concise reporting.
- Reliable access to a smartphone with internet capabilities for reporting.
- Ability to work independently and manage time effectively.
- Honest and objective approach to feedback.
Preferred Qualifications
- Previous experience in customer service or retail environments (e.g., part-time jobs, volunteer work).
- Familiarity with various local businesses in the Aurora, CO area.
- A keen interest in improving customer service standards.
Perks & Benefits
- Flexible weekend hours that fit around your school schedule.
- Opportunity to earn extra income and gain valuable work experience.
- Contribute to improving local businesses and customer experiences.
- Develop critical thinking and observational skills.
- No prior experience required – comprehensive training provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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