About the Company
The Exchange Hotel Cardiff is a magnificent Grade II listed building, formerly the iconic Coal Exchange, nestled in the heart of Cardiff Bay. We are renowned for our opulent interiors, rich history, and commitment to providing unparalleled luxury experiences for our guests, whether they are dining in our elegant restaurant, attending a special event, or staying in one of our lavish suites. Our team is dedicated to excellence and creating memorable moments.
Job Description
We are seeking a highly professional and welcoming Host / Hostess to join our esteemed team at The Exchange Hotel Cardiff. This part-time role is crucial for creating an exceptional first impression for our guests, ensuring a seamless and elegant dining experience from arrival to departure. You will be the face of our venue, managing reservations, greeting guests, and coordinating with the service staff to maintain our high standards of hospitality. If you possess a passion for guest service and thrive in an sophisticated environment, we invite you to apply.
Key Responsibilities
- Warmly greet all guests upon their arrival, manage seating arrangements, and escort them to their tables.
- Efficiently handle all incoming reservations via phone and our booking system, ensuring accurate scheduling and guest details.
- Maintain the cleanliness and organized appearance of the host stand and entrance area.
- Answer guest inquiries professionally, providing information about the menu, venue, and hotel services.
- Anticipate guest needs and provide proactive assistance to enhance their overall experience.
- Coordinate closely with the serving and kitchen staff to ensure smooth table turnover and service flow.
- Assist with coat check services and special requests when necessary.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Demonstrable experience in a customer service role, preferably within hospitality.
- A professional and polished appearance with a welcoming and friendly demeanor.
- Strong organizational skills and meticulous attention to detail.
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
- Flexibility to work evenings, weekends, and public holidays as part of a part-time schedule.
- Proficiency in basic computer systems for reservation management.
Preferred Qualifications
- Previous experience as a Host/Hostess in a luxury hotel, fine dining restaurant, or upscale venue.
- Familiarity with hospitality reservation software (e.g., OpenTable, Resy).
- A genuine passion for delivering exceptional guest experiences.
- Multilingual abilities are a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Flexible part-time working hours to suit your schedule.
- Opportunities for professional development and growth within a prestigious hotel group.
- Complimentary staff meals during shifts.
- Discounts on hotel services and amenities.
- A supportive and elegant work environment in a historic landmark building.
- Be part of a vibrant team dedicated to excellence.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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