About the Company
Apex Hotels is a family-owned collection of contemporary hotels located in key cities across the UK. Renowned for our friendly service, comfortable rooms, and prime locations, we strive to create memorable experiences for all our guests. At Apex City of Glasgow Hotel, we pride ourselves on our vibrant team culture and commitment to excellence in hospitality.
Job Description
We are seeking an enthusiastic and reliable Hotel Porter to join our dedicated team at Apex City of Glasgow Hotel. This is an immediate start, full-time position offering weekly pay. As a Hotel Porter, you will be the first point of contact for many of our guests, playing a crucial role in ensuring their stay is comfortable, enjoyable, and seamless from arrival to departure. Your duties will involve assisting guests with luggage, providing information, maintaining the lobby area, and supporting various hotel operations.
Key Responsibilities
- Warmly greet guests upon arrival and assist with luggage handling, both check-in and check-out.
- Escort guests to their rooms, providing information about hotel facilities and services.
- Assist with the delivery of guest mail, newspapers, and other items as requested.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and other public areas.
- Provide accurate information about local attractions, transport, and dining options.
- Assist with setting up and breaking down meeting rooms or event spaces as required.
- Support other hotel departments (e.g., front desk, housekeeping) as needed.
- Handle guest inquiries and resolve minor issues promptly and courteously.
- Ensure the security of guest belongings and hotel property.
Required Skills
- Excellent customer service and communication skills.
- A friendly, approachable, and professional demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong physical stamina and ability to lift and carry luggage.
- Reliability and punctuality.
- Ability to work flexible shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in a hotel or customer service role.
- Knowledge of Glasgow's local attractions and amenities.
- Valid UK driving license (desirable but not essential).
Perks & Benefits
- Competitive weekly pay.
- Opportunities for career development and training.
- Discounted hotel stays for employees and friends & family.
- Meals on duty.
- Uniform provided.
- Access to a comprehensive employee assistance programme.
- A supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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