About the Company
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to making financial lives better through the power of every connection. Join our team in Downey and become part of a culture that values growth, innovation, and community.
Job Description
Bank of America is seeking a motivated and experienced Lead Bank Teller to join our dynamic team in Downey, CA. This pivotal role involves not only performing essential teller functions but also stepping into a leadership position, guiding and mentoring a team of tellers to deliver exceptional customer service and operational excellence. The ideal candidate will be a role model for professional conduct, possess strong communication skills, and have a keen eye for detail. This is an outstanding opportunity for an individual looking to advance their career in banking and take on greater responsibility with top pay.
Key Responsibilities
- Oversee and coordinate the daily operations of the teller line, ensuring efficiency and accuracy.
- Process a high volume of customer transactions, including deposits, withdrawals, check cashing, and loan payments, in accordance with bank policies and procedures.
- Provide leadership, coaching, and training to junior tellers, fostering a supportive and high-performing team environment.
- Act as a primary point of contact for complex customer inquiries and escalate issues when necessary, ensuring timely resolution.
- Ensure compliance with all federal and state banking regulations, as well as internal bank policies and security procedures.
- Identify opportunities to cross-sell bank products and services, making appropriate referrals to other banking specialists.
- Manage and reconcile cash drawers, vaults, and ATM machines.
- Assist in opening and closing branch operations as required.
Required Skills
- Minimum of 3 years of experience as a bank teller or in a similar cash-handling and customer service role.
- Proven leadership or supervisory experience within a professional setting.
- Excellent customer service and interpersonal communication skills.
- Strong mathematical aptitude and attention to detail for accurate transaction processing.
- Proficiency in using banking software and standard office applications.
- Ability to handle confidential information with discretion.
- Demonstrated ability to resolve customer conflicts effectively and maintain a positive demeanor.
Preferred Qualifications
- Associate's degree in Business, Finance, or a related field.
- Previous experience training or mentoring colleagues.
- Bilingual proficiency (especially Spanish) is highly desirable to serve our diverse community.
- Knowledge of advanced banking products and services.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Robust 401(k) retirement plan with company matching.
- Generous paid time off, including holidays and vacation.
- Tuition reimbursement and professional development opportunities.
- Employee assistance programs.
- Opportunities for career advancement within a global financial leader.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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