About the Company
Suncoast Credit Union is the largest credit union in Florida, dedicated to serving its members and communities since 1934. We pride ourselves on offering competitive financial products, exceptional member service, and fostering a supportive work environment. We believe in investing in our employees and providing opportunities for growth and development, all while maintaining our commitment to community impact.
Job Description
Are you passionate about helping people achieve their financial goals? Suncoast Credit Union is seeking a dedicated and enthusiastic Member Service Representative to join our team in Wesley Chapel, FL. In this full-time role, you will be the front-line ambassador, building lasting relationships with our members by providing outstanding service, identifying their financial needs, and offering tailored solutions. This position is perfect for individuals who thrive in a fast-paced environment, possess strong communication skills, and are eager to make a positive impact.
Key Responsibilities
- Process a variety of member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers.
- Identify members' financial needs and effectively cross-sell appropriate credit union products and services (e.g., loans, savings accounts, digital banking).
- Open new accounts and services, guiding members through the application process with clarity and professionalism.
- Resolve member inquiries and concerns, demonstrating empathy and a commitment to first-call resolution.
- Educate members on credit union policies, procedures, and available resources.
- Maintain a thorough understanding of all credit union products, services, and regulatory compliance.
- Adhere to security procedures and internal controls to protect the credit union and its members.
- Participate in ongoing training and development opportunities to enhance skills and knowledge.
- Collaborate with team members to achieve branch goals and foster a positive working environment.
Required Skills
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service, retail, or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Proficiency in basic computer applications and ability to learn new software.
- Demonstrated ability to handle cash accurately.
- Detail-oriented with strong organizational skills.
- Ability to work effectively both independently and as part of a team.
- Proven problem-solving abilities and a calm demeanor under pressure.
Preferred Qualifications
- Associate's degree in Business, Finance, or a related field.
- Previous experience in a credit union or banking environment.
- Bilingual proficiency (English/Spanish) is a plus.
- Knowledge of financial products and services.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and paid holidays.
- Life insurance and disability benefits.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program (EAP).
- Wellness programs and initiatives.
- Opportunities for career advancement within a growing organization.
- Discounted financial services and products.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.