About the Company
TELUS Health is a leader in digital health and wellness solutions, leveraging technology to empower individuals and organizations to take control of their health. We are committed to creating a healthier future for all Canadians by providing innovative tools and services that support mental, physical, and emotional well-being.
Job Description
We are seeking a dedicated and empathetic Online Wellness Coordinator to join our dynamic virtual support team. In this remote role, you will be the first point of contact for individuals seeking wellness resources, guidance, and support through our online platforms. This position offers flexible hours, allowing you to create a schedule that fits your lifestyle while making a meaningful impact on people’s health journeys. You will connect users with appropriate wellness programs, resources, and virtual health professionals, ensuring a seamless and supportive experience.
Key Responsibilities
- Provide compassionate and knowledgeable virtual support to individuals accessing wellness services.
- Guide users through our online platforms, helping them navigate resources and programs.
- Assess user needs and effectively connect them with suitable wellness professionals or services, such as mental health support, nutritional guidance, or physical activity programs.
- Maintain accurate records of client interactions and follow-ups in our CRM system.
- Collaborate with a multidisciplinary team to enhance user experience and service delivery.
- Educate users on the benefits and features of various TELUS Health wellness initiatives.
- Contribute to the continuous improvement of our virtual support protocols and resource library.
- Adhere to strict confidentiality and privacy guidelines in all client interactions.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong empathy and active listening abilities.
- Proficiency with virtual communication tools and online platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Basic understanding of general wellness principles and resources.
- Exceptional organizational and problem-solving skills.
Preferred Qualifications
- Post-secondary education in health sciences, social work, psychology, or a related field.
- Experience in a client-facing support role, particularly in a virtual or healthcare environment.
- Familiarity with CRM software and healthcare information systems.
- Bilingualism (English/French) is a strong asset.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental benefits package.
- Flexible work schedule and remote-first culture.
- Opportunities for professional development and growth.
- Access to a wide range of TELUS Health wellness programs and resources.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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