About the Company
Kaiser Permanente is one of America’s leading not-for-profit health plans, committed to providing high-quality, affordable healthcare services. With a focus on integrated care, cutting-edge technology, and community health, we serve millions of members across the nation. Our dedication to patient well-being extends to our employees, offering a collaborative environment where innovation and compassionate care thrive. Join us in our mission to improve the health of our members and the communities we serve.
Job Description
We are seeking an experienced and highly motivated Senior Pharmacy Technician to lead our Professional Benefits team in Vallejo, CA. This pivotal role involves overseeing the daily operations of pharmacy technicians involved in processing professional benefit claims, ensuring accuracy, efficiency, and compliance with all regulatory guidelines. The Team Lead will be responsible for providing guidance, training, and support to the team, managing workflows, and collaborating with pharmacists and other healthcare professionals to optimize patient care and benefit utilization. This position requires a strong understanding of pharmacy operations, professional benefit structures, and leadership capabilities to foster a productive and positive work environment.
Key Responsibilities
- Lead and supervise a team of pharmacy technicians responsible for professional benefits processing.
- Oversee the intake, processing, and resolution of complex professional benefit claims and inquiries.
- Ensure compliance with all federal, state, and local regulations, as well as internal policies and procedures.
- Provide ongoing training, coaching, and performance feedback to team members.
- Monitor workflow and adjust staffing as needed to maintain service levels and efficiency.
- Collaborate with pharmacists, benefit specialists, and other departments to resolve issues and improve processes.
- Maintain accurate records and documentation related to professional benefit activities.
- Participate in quality improvement initiatives and develop best practices for benefit administration.
- Handle escalated patient or provider inquiries with professionalism and expertise.
- Assist in the development and implementation of new benefit programs or system enhancements.
Required Skills
- Current California Pharmacy Technician License
- Minimum of 5 years of experience as a Pharmacy Technician
- Proven experience in a lead or supervisory role
- Extensive knowledge of professional pharmacy benefits and claims processing
- Strong understanding of pharmacy laws and regulations
- Excellent communication, interpersonal, and organizational skills
- Proficiency in pharmacy management software and Microsoft Office Suite
- Ability to work effectively in a fast-paced, team-oriented environment
- Demonstrated problem-solving and decision-making abilities
Preferred Qualifications
- Associate's or Bachelor's degree in a related field
- National Pharmacy Technician Certification (CPhT)
- Experience with Kaiser Permanente's systems and benefit structures
- Lean or Six Sigma certification for process improvement
Perks & Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Tuition reimbursement and professional development opportunities
- Employee wellness programs
- Life and disability insurance
- Employee assistance program
- On-site fitness centers and healthy dining options
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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