About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, debt collection, social media, and other services. We are dedicated to creating outstanding customer experiences and fostering a flexible, supportive work environment for our employees across the globe. Join a team that values innovation, diversity, and commitment to excellence.
Job Description
Join Teleperformance as a Flex Worker and gain the autonomy to choose your own weekly hours, providing exceptional customer support and service. This role is perfect for individuals seeking flexibility to balance work with other commitments, while contributing to a world-renowned customer experience provider. You will be instrumental in delivering high-quality interactions, resolving customer inquiries, and ensuring satisfaction across various channels. We value adaptability, a customer-first mindset, and a commitment to excellence.
Key Responsibilities
- Manage inbound and outbound customer interactions across phone, email, and chat.
- Resolve customer inquiries, issues, and complaints efficiently and professionally.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies and procedures to maintain service quality and compliance.
- Collaborate with team members and supervisors to enhance customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to empathize with customers and provide a positive experience.
- Proficiency in basic computer navigation and data entry.
- High school diploma or equivalent.
- Ability to work independently and manage time effectively.
Preferred Qualifications
- Previous experience in customer service or a call center environment.
- Familiarity with CRM software and tools.
- Experience in a remote or flexible work setting.
- Bilingual abilities (e.g., Spanish/English).
Perks & Benefits
- Flexible scheduling – choose hours that fit your life.
- Opportunity to work with a global industry leader.
- Comprehensive training and ongoing support.
- Employee assistance programs.
- Pathways for career development within Teleperformance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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