Think Tank Receptionist – Professional DC Environment

About the Company

The Baker Institute for Public Policy, an affiliate of Rice University, is a nonpartisan public policy think tank based in Houston, Texas. Dedicated to bridging the gap between the academic and policy worlds, the Institute conducts research on important domestic and foreign policy issues, engaging leaders and scholars to promote innovative solutions. Our work aims to address critical challenges facing Texas, the nation, and the world through rigorous, data-driven analysis and thoughtful dialogue.

Job Description

We are seeking a highly organized, professional, and proactive Think Tank Receptionist to join our team in Pearland, Texas. This role is crucial as the first point of contact for our esteemed guests, researchers, and partners, contributing to a professional environment reminiscent of leading policy institutions in Washington D.C. The successful candidate will manage front desk operations, provide administrative support, and ensure the smooth daily functioning of our Pearland office. This position offers an excellent opportunity to be an integral part of a dynamic public policy research environment, supporting impactful work.

Key Responsibilities

• Warmly greet and welcome all visitors, clients, and staff with exceptional professionalism and a helpful demeanor.
• Manage the main reception area, including answering and directing incoming phone calls, emails, and general inquiries.
• Maintain a tidy and professional appearance of the reception area and common spaces.
• Schedule and coordinate meetings, conference room bookings, and appointments.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with administrative tasks such as data entry, filing, document preparation, and office supply management.
• Provide logistical support for events, seminars, and workshops held at the office, including setup and guest registration.
• Liaise with internal departments and external vendors to ensure seamless office operations.
• Manage visitor badges and security protocols.
• Maintain confidentiality of sensitive information and uphold the integrity of the institution.

Required Skills

• Proven experience in a reception, administrative, or customer service role.
• Exceptional verbal and written communication skills.
• Strong organizational skills with an emphasis on attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Professional appearance and demeanor.
• Excellent interpersonal skills and a positive, service-oriented attitude.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience working in a professional office environment, such as a law firm, government agency, or academic institution.
• Familiarity with office management software or CRM systems.
• Understanding of the mission and work of public policy think tanks.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Professional development opportunities.
• Access to campus amenities and events (where applicable).
• Positive and collaborative work environment.
• Opportunity to contribute to meaningful public policy discussions.

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