UPS Support Clerk – Stable Long Term WFH

About the Company

United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a history spanning over a century, UPS is committed to innovation, sustainability, and connecting people and businesses worldwide. We pride ourselves on our extensive network, customer-centric approach, and a dedicated team that consistently delivers excellence.

Job Description

We are seeking a dedicated and detail-oriented UPS Support Clerk to join our remote team. This is a stable, long-term work-from-home opportunity designed for individuals who thrive in a fast-paced environment and possess excellent organizational and communication skills. As a Support Clerk, you will play a crucial role in ensuring the smooth operation of various administrative and logistical processes, directly contributing to UPS’s commitment to delivering excellence. This position is 100% remote, allowing you to work from the comfort of your home while supporting our operations across the region.

Key Responsibilities

• Process and manage various shipping and delivery related documentation accurately.
• Assist with data entry and maintenance of customer and package information in internal systems.
• Respond to internal inquiries regarding package status, service options, and operational procedures via email and phone.
• Prepare reports and summaries as needed for departmental review and analysis.
• Coordinate with other departments to resolve logistical issues, discrepancies, and customer service challenges.
• Maintain accurate records and ensure compliance with company policies, procedures, and safety regulations.
• Provide administrative support to team leads and managers as required for ongoing projects and daily tasks.
• Utilize UPS proprietary software and tools effectively for tracking, tracing, and data management.

Required Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong data entry skills with high accuracy and attention to detail.
• Excellent written and verbal communication abilities for clear internal and external interactions.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
• Strong problem-solving capabilities and a proactive approach to issue resolution.
• High school diploma or equivalent.
• Reliable high-speed internet connection and a dedicated, quiet home office space.

Preferred Qualifications

• Previous experience (1+ year) in a logistics, shipping, or administrative support role.
• Familiarity with UPS services, operations, and internal systems.
• Experience with CRM software or other enterprise resource planning (ERP) systems.
• Associate's degree in business administration, supply chain management, or a related field.

Perks & Benefits

• Competitive annual salary with opportunities for performance-based increases.
• Comprehensive health, dental, and vision insurance for employees and their families.
• Generous paid time off (PTO) and company-paid holidays.
• 401(k) retirement plan with company match to support your financial future.
• Employee assistance program (EAP) for personal and professional support.
• Opportunities for career growth and professional development through internal training programs.
• Stable and long-term remote employment providing flexibility and work-life balance.
• Employee discounts on UPS shipping services.

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