About the Company
Teleperformance is a global leader in digitally integrated business services, delivering exceptional customer experience (CX) and specialized services to clients worldwide. With a presence in over 90 countries, we connect the biggest and most respected brands with their customers, creating positive interactions through innovative solutions and a commitment to employee well-being. We embrace remote work models to foster a diverse and dynamic global workforce.
Job Description
We are seeking a dedicated and tech-savvy WFH AI Support Representative to join our growing team. In this 100% remote role, you will provide critical support to users of our AI-powered platforms exclusively through text and email channels. Your primary responsibility will be to assist users with inquiries, troubleshoot common issues, guide them through features, and ensure a seamless experience with our AI products. This role requires excellent written communication skills, a problem-solving mindset, and the ability to work independently in a remote environment.
Key Responsibilities
- Respond promptly and professionally to user inquiries via text and email regarding AI product functionality, troubleshooting, and general support.
- Diagnose and resolve technical issues related to AI platform usage, escalating complex problems to senior support or development teams when necessary.
- Provide clear, concise, and accurate step-by-step instructions to users for navigating and utilizing AI features.
- Document all interactions, issues, and resolutions thoroughly in our CRM system.
- Contribute to the continuous improvement of our knowledge base and FAQs based on user feedback and common issues.
- Stay up-to-date with new AI product features, updates, and best practices.
- Maintain high levels of customer satisfaction and service quality.
- Adhere to all company policies and procedures, including data privacy and security protocols.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficiency in using web-based applications, email, and chat systems.
- Strong problem-solving and analytical abilities.
- Ability to learn new software and technologies quickly.
- Exceptional attention to detail.
- Self-motivated and able to work independently in a remote setting.
- Basic understanding of AI concepts or a strong willingness to learn.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer support or technical support role (especially text/email based).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience working in a remote environment.
- A passion for technology and artificial intelligence.
- Associate's or Bachelor's degree in a relevant field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Fully remote work model with flexible scheduling options.
- Access to a global network of support professionals.
- Employee assistance program.
- Virtual team-building events.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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