About the Company
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are dedicated to pioneering new technologies and delivering world-class customer service across a vast array of products and services. With a robust presence and extensive logistics network worldwide, including Alaska, we connect customers with their needs efficiently and reliably. Join a team that thrives on innovation, customer obsession, and operational excellence.
Job Description
We are seeking a highly motivated and detail-oriented WFH UPS Liaison with a strong focus on professional communication to join our remote team. This role is crucial for ensuring seamless coordination and communication between Amazon’s logistics operations and our UPS partners. The ideal candidate will be responsible for managing day-to-day interactions, resolving shipping discrepancies, optimizing delivery processes, and maintaining exceptional communication channels to support our extensive North American supply chain, with a specific focus on the Alaska region. This 100% remote position requires an individual who can work independently, solve complex problems, and foster strong working relationships from a home office environment.
Key Responsibilities
- Serve as the primary point of contact for all UPS-related communication and operational issues for designated regions, with a focus on Alaska.
- Monitor shipment statuses, proactively identify potential delays or issues, and coordinate with UPS to implement timely resolutions.
- Investigate and resolve shipping discrepancies, damaged goods claims, and billing inquiries efficiently and accurately.
- Maintain detailed records of all communications, resolutions, and operational data to track performance and identify trends.
- Collaborate with internal logistics, customer service, and procurement teams to optimize shipping strategies and enhance service delivery.
- Generate regular reports on UPS performance metrics, service levels, and cost efficiencies.
- Participate in weekly and monthly review meetings with UPS representatives to discuss performance, forecasts, and strategic initiatives.
- Provide clear, concise, and professional communication through various channels (email, phone, video conferencing) to internal and external stakeholders.
- Stay informed on UPS service updates, policy changes, and industry best practices to ensure compliance and leverage new opportunities.
Required Skills
- 2+ years of experience in logistics, supply chain management, or transportation coordination.
- Proven ability to communicate professionally and effectively in written and verbal English.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data analysis.
- Ability to work independently in a remote setting and manage multiple priorities simultaneously.
- Excellent organizational skills and attention to detail.
- Familiarity with shipping and receiving processes, carrier operations, and freight terminology.
Preferred Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Previous experience working directly with UPS or other major parcel carriers.
- Experience with transportation management systems (TMS) or similar logistics software.
- Understanding of shipping regulations and customs procedures, especially for remote or challenging geographies like Alaska.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Employee discount program on Amazon products.
- Opportunities for career growth and professional development within a global company.
- Flexible, 100% remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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