About the Company
Marriott International is a leading global lodging company with more than 7,600 properties in 133 countries and territories. Founded by J. Willard and Alice Marriott, the company is headquartered in Bethesda, Maryland, USA. Marriott is renowned for its commitment to exceptional guest experiences, diverse brand portfolio, and fostering a culture of associate empowerment and growth. Join a company where your contributions are valued and your career can thrive.
Job Description
We are seeking a dynamic and guest-focused Front Desk Lead to join our team in Sugar Land, TX. This is an exciting opportunity for an individual with a passion for hospitality to step into a leadership role, guiding our front desk operations and ensuring an unparalleled experience for our guests. The Front Desk Lead will be instrumental in setting the standard for service excellence, supporting the front desk team, and managing daily operations to maintain smooth and efficient service. If you are a natural leader with a dedication to hospitality and a desire to grow your career, we encourage you to apply.
Key Responsibilities
- Supervise and support front desk associates, ensuring adherence to service standards and operational procedures.
- Handle guest check-ins and check-outs efficiently, resolving any issues or complaints with professionalism and a positive attitude.
- Train new team members and provide ongoing coaching and feedback to enhance performance.
- Manage cash handling procedures, balance daily reports, and ensure accuracy in billing.
- Assist with scheduling, break management, and assigning duties to front desk staff.
- Maintain a comprehensive knowledge of hotel services, local attractions, and amenities to assist guests.
- Act as a point of contact for guest inquiries, special requests, and emergency situations.
- Collaborate with other departments to ensure seamless guest service and operational efficiency.
- Uphold brand standards and ensure the front desk area is always presentable and welcoming.
Required Skills
- Minimum of 2 years of experience in a front desk or guest services role within the hospitality industry.
- Demonstrated leadership potential and ability to motivate a team.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with property management systems (PMS), preferably Opera.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-service oriented with a professional and friendly demeanor.
Preferred Qualifications
- Previous supervisory or lead experience in a hotel setting.
- Fluency in additional languages (e.g., Spanish).
- Associate's or Bachelor's degree in Hospitality Management or a related field.
- Experience with Marriott brand standards and loyalty programs.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Generous paid time off (PTO) and holiday pay.
- Travel discounts at Marriott properties worldwide.
- Opportunities for professional development and career advancement.
- Tuition reimbursement programs.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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