About the Company
Stoke City Football Club is a professional football club based in Stoke-on-Trent, England. Established in 1863, we are one of the oldest professional football clubs in the world. Our home, the bet365 Stadium, is not only a venue for thrilling football matches but also a vibrant hub for major concerts and events, welcoming thousands of visitors each year. We pride ourselves on creating a safe, enjoyable, and memorable experience for all attendees, fostering a strong sense of community and excitement.
Job Description
Join the dynamic team at Stoke City Football Club as an Event Steward! We are looking for enthusiastic, vigilant, and customer-focused individuals to ensure the safety and enjoyment of all attendees during match days and concert events at the bet365 Stadium. This casual role offers flexible hours, making it perfect for those looking for supplementary income or to gain valuable experience in a world-class events environment. You will be a vital part of our operations, providing essential support and maintaining a friendly, secure atmosphere for everyone.
Key Responsibilities
- Manage and direct crowds, ensuring safe movement and adherence to venue policies.
- Monitor designated areas for potential hazards, security breaches, or anti-social behaviour.
- Provide excellent customer service, assisting visitors with directions, information, and queries.
- Respond effectively to incidents, escalating issues to supervisors and emergency services when necessary.
- Conduct bag searches and ticket checks as required to maintain venue security.
- Assist with the evacuation of the stadium in emergency situations, following established procedures.
- Ensure compliance with health and safety regulations at all times.
- Work collaboratively with other stewards, security personnel, and event staff.
Required Skills
- Excellent verbal communication skills.
- Strong customer service orientation and a friendly demeanour.
- Ability to remain calm and professional in high-pressure situations.
- Vigilant and observant, with a keen eye for detail.
- Ability to stand and walk for extended periods.
- Team player with a strong work ethic.
- Flexible availability for evening and weekend shifts.
Preferred Qualifications
- Previous experience in a stewarding, security, or customer service role.
- NVQ Level 2 in Spectator Safety or equivalent qualification.
- Current First Aid certificate.
- Knowledge of health and safety procedures in a public venue setting.
Perks & Benefits
- Flexible working hours tailored around event schedules.
- Comprehensive training and development opportunities.
- Team uniform provided.
- Opportunity to be part of exciting match days and live concerts.
- Access to staff discounts at selected club outlets.
- Work in a supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.