About the Company
Ipsos is one of the world’s largest market research companies, operating in 90 markets and employing over 18,000 people. We provide a unique understanding of our society, markets and people through our data and insights. Our dedicated mystery shopping division helps clients understand and improve customer experiences across various industries, ensuring businesses meet their service standards.
Job Description
Are you passionate about customer service and have a keen eye for detail? Ipsos is seeking enthusiastic and reliable Mystery Shoppers to evaluate customer experiences at various local businesses in and around Glendale, CA. This is a unique opportunity to provide valuable feedback that helps companies improve their services, all while earning competitive local pay. No specific degree or prior experience is required – we provide all the necessary training. If you enjoy visiting different businesses, observing interactions, and discreetly reporting your findings, we encourage you to apply!
Key Responsibilities
- Visit assigned local businesses (e.g., retail stores, restaurants, service providers) as a regular customer.
- Observe and evaluate specific aspects of the customer experience, including cleanliness, staff friendliness, product availability, and service quality.
- Discreetly complete assigned tasks and make purchases if required (reimbursable).
- Provide objective, detailed, and accurate reports of your findings online within a specified timeframe after each visit.
- Adhere to strict guidelines and scenarios provided for each assignment.
- Maintain confidentiality regarding all assignment details and findings.
- Communicate effectively with project managers regarding assignment progress or any issues.
Required Skills
- Excellent observational skills and attention to detail.
- Strong written communication skills for clear and concise reporting.
- Reliability and punctuality in completing assignments and reports.
- Ability to follow instructions meticulously.
- Basic computer proficiency and internet access for online reporting.
- Must be at least 18 years old.
- Access to reliable transportation to visit various locations in Glendale and surrounding areas.
Preferred Qualifications
- Previous experience in customer service or a related field.
- A genuine interest in helping businesses improve their customer experience.
- Flexibility to take on assignments with varying schedules.
- Ability to maintain objectivity and impartiality.
Perks & Benefits
- Competitive pay per assignment.
- Flexible work schedule – choose assignments that fit your availability.
- Opportunity to contribute to service improvement for local businesses.
- No degree or prior experience required – comprehensive training provided.
- Reimbursement for approved purchases made during assignments.
- Work independently and explore your community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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