About the Company
Hilton Hotels & Resorts is a global leader in hospitality, operating more than 575 hotels in 85 countries and territories. For over a century, Hilton has been an innovator in the hotel industry, creating experiences that cater to both business and leisure travelers. At Hilton Norwich, we pride ourselves on exceptional service, a welcoming atmosphere, and a team dedicated to making every guest’s stay memorable. Joining us means becoming part of a legacy of excellence and a culture that values its team members.
Job Description
We are seeking a dedicated and reliable Evening Porter to join our vibrant team at Hilton Norwich. This is a unique opportunity for individuals looking for a stable evening shift, concluding by midnight, with a consistent roster. As an Evening Porter, you will be crucial in ensuring the smooth operation of our hotel during the evening hours, providing essential support to various departments and ensuring guest satisfaction through your proactive and helpful approach. This role involves physical activity, attention to detail, and a commitment to maintaining our high standards.
Key Responsibilities
- Safely and efficiently transport luggage for guests upon arrival and departure.
- Assist guests with inquiries and provide directions or information about hotel services and local attractions.
- Respond promptly to guest requests, delivering items such as extra towels, amenities, or room service trays.
- Support the night audit team with various tasks, including preparing reports or light administrative duties.
- Conduct regular checks of public areas to ensure cleanliness and tidiness, reporting any maintenance issues.
- Set up and break down meeting rooms or event spaces as required.
- Assist with internal transfers of supplies, linen, or equipment between departments.
- Maintain a secure environment by monitoring access points and reporting suspicious activity.
- Adhere to all health and safety regulations and hotel policies.
Required Skills
- Excellent customer service and communication skills.
- Ability to work independently and and as part of a team.
- Strong organizational and time management abilities.
- Physical stamina and ability to lift and move heavy objects (e.g., luggage).
- A positive attitude and professional demeanor.
- Punctuality and reliability for evening shifts.
Preferred Qualifications
- Previous experience in a hotel or hospitality environment.
- Basic knowledge of hotel operations.
- First Aid certification.
Perks & Benefits
- Competitive hourly rate with consistent evening shifts.
- Free meals on duty.
- Discounted hotel stays for you and your family worldwide.
- Access to professional development and career advancement opportunities.
- Employee assistance program.
- Uniform provided and laundered.
- Generous holiday allowance.
- Contributory pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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