About the Company
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and property management of rental housing properties globally. With a portfolio that includes a wide range of luxury high-rise residential communities, we are committed to providing exceptional living experiences. Our employees are at the heart of our success, and we foster a culture of professionalism, integrity, and outstanding service.
Job Description
We are seeking a dedicated and professional Concierge Receptionist to join our team at a premier high-rise residential community in Santa Rosa. This pivotal role is the first point of contact for residents and guests, setting the tone for their experience. You will be responsible for providing impeccable customer service, managing front desk operations, and ensuring the smooth flow of daily activities within the building. The ideal candidate will possess a strong sense of hospitality, excellent communication skills, and a proactive approach to resident satisfaction.
Key Responsibilities
- Warmly greet residents and visitors, providing a welcoming and helpful first impression.
- Manage the front desk, including answering phones, directing calls, and handling inquiries efficiently.
- Assist residents with various requests, such as package delivery, amenity reservations, and local recommendations.
- Maintain security by monitoring access, managing visitor logs, and coordinating with security personnel.
- Handle incoming and outgoing mail and packages, ensuring accurate logging and timely distribution.
- Coordinate with property management, maintenance, and cleaning staff to address resident needs promptly.
- Maintain a tidy and organized lobby and reception area.
- Provide information about the building's services, features, and local attractions.
- Handle minor complaints and escalate complex issues to appropriate management.
- Perform other administrative duties as assigned to support property operations.
Required Skills
- Minimum 1 year of experience in a customer service, front desk, or hospitality role.
- Exceptional interpersonal and communication skills (written and verbal).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to multi-task and prioritize in a fast-paced environment.
- Professional demeanor and appearance.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience in luxury residential, hotel, or resort environments.
- Knowledge of property management software (e.g., Yardi, RealPage).
- Fluent in Spanish or another second language relevant to the local community.
- Associate's degree or higher in Hospitality Management or a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Employee assistance program.
- Opportunities for professional development and training.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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