Acupuncture Clinic Administrative Assistant – Quiet Office Role

About the Company

The Acupuncture & Wellness Center of West Palm Beach is a serene and established clinic dedicated to holistic health and patient well-being. We provide a peaceful environment where healing and balance are paramount. Our team is committed to offering exceptional care through traditional Chinese medicine, including acupuncture, herbal medicine, and nutritional guidance. We pride ourselves on creating a calm and supportive atmosphere for both our patients and our staff.

Job Description

We are seeking a highly organized and detail-oriented Administrative Assistant to join our quiet and professional acupuncture clinic in West Palm Beach. This role is ideal for someone who thrives in a peaceful, focused environment and excels at providing seamless administrative support. As the first point of contact for our patients, you will play a crucial role in ensuring their experience is positive and welcoming, while efficiently managing the day-to-day operations of the front desk and administrative tasks. This is an on-site position requiring a compassionate and discreet individual.

Key Responsibilities

• Manage patient scheduling, appointments, and follow-ups efficiently.
• Welcome patients warmly, ensuring a comfortable and quiet waiting area.
• Handle incoming calls and emails with professionalism and discretion.
• Process patient intake forms, maintain accurate electronic health records (EHR), and manage patient files.
• Assist with billing and payment processing, verifying insurance information as needed.
• Maintain the cleanliness and organization of the reception area and office space.
• Order and manage office supplies, ensuring adequate stock.
• Provide administrative support to practitioners as required, including preparing treatment rooms.
• Ensure compliance with patient confidentiality (HIPAA) and clinic policies.
• Assist with basic marketing tasks, such as social media updates or patient newsletters.

Required Skills

• Minimum of 1 year of administrative or front office experience, preferably in a healthcare setting.
• Exceptional organizational and time management abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to work independently and maintain focus in a quiet environment.
• Discreet and professional demeanor, with a commitment to patient confidentiality.
• A compassionate and patient-focused attitude.
• High school diploma or equivalent.

Preferred Qualifications

• Experience with electronic health records (EHR) systems.
• Familiarity with medical billing and insurance verification processes.
• An interest in holistic health, acupuncture, or wellness practices.
• Associate's degree or relevant certification in office administration.

Perks & Benefits

• Competitive hourly wage.
• Paid time off and holidays.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Opportunities for professional development.
• Employee discounts on clinic services and products.
• A supportive and respectful work environment.
• The chance to be part of a team dedicated to holistic well-being.

Apply Now