About the Company
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It is one of the largest telecommunications companies in the world and the largest provider of fixed-line, broadband, and mobile services in the UK, serving millions of customers across residential and business sectors. At BT, we believe in connecting people and possibilities, driven by innovation and a commitment to exceptional customer service. We foster an inclusive environment where every voice is heard and valued.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a dynamic environment and enjoy solving problems? BT is looking for enthusiastic and dedicated Entry-Level Call Centre Agents to join our customer service team in Peterborough. No prior experience is required – we provide comprehensive, full training to equip you with all the skills and knowledge you need to succeed. This is an incredible opportunity to start a rewarding career in telecommunications, working for a company that puts its customers first.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently, addressing enquiries, resolving issues, and providing information.
- Deliver excellent customer service by actively listening, understanding customer needs, and offering appropriate solutions.
- Accurately record customer interactions and update account information in our systems.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Adhere to company policies, procedures, and service standards.
- Continuously learn and adapt to new products, services, and system updates through ongoing training.
Required Skills
- Excellent verbal and written communication skills in English.
- A positive attitude and a genuine desire to help customers.
- Strong listening and problem-solving abilities.
- Basic computer literacy and ability to navigate multiple systems.
- Ability to work effectively in a fast-paced team environment.
- Punctuality and reliability.
Preferred Qualifications
- Previous experience in a customer-facing role (retail, hospitality, etc.) is a plus, but not essential.
- Familiarity with telecommunications products or services.
- A GCSE or equivalent qualification in English and Maths.
Perks & Benefits
- Comprehensive paid training program.
- Competitive starting salary with opportunities for progression.
- Generous holiday allowance.
- Employee discounts on BT products and services.
- Pension scheme.
- Health and wellness programs.
- Supportive team environment with career development opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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