About the Company
Nuneaton and Bedworth Borough Council is dedicated to serving the community of Nuneaton and Bedworth. We are committed to providing high-quality public services, fostering local development, and ensuring an inclusive and supportive environment for all residents. As a vital local authority, we strive for excellence in governance and community engagement, making a tangible difference in people’s lives every day.
Job Description
We are seeking a friendly, professional, and organised City Hall Receptionist / Greeter to be the first point of contact for all visitors and callers to our Town Hall. This public-facing role is crucial in creating a positive and welcoming experience for residents, stakeholders, and staff. You will manage inquiries, direct visitors, handle communications, and provide administrative support, all while upholding the values of excellent public service. This position offers great perks and an opportunity to be at the heart of our community’s operations.
Key Responsibilities
- Warmly greet and welcome all visitors to City Hall, providing directions and assistance as needed.
- Answer, screen, and forward incoming phone calls promptly and professionally.
- Manage and schedule appointments for various departments and officials.
- Handle general inquiries from the public, providing accurate information or directing them to the appropriate department.
- Maintain a tidy and organised reception area, ensuring it is always presentable.
- Receive and distribute mail, deliveries, and packages.
- Assist with basic administrative tasks, including data entry, filing, and photocopying.
- Issue visitor badges and maintain security logs.
- Liaise with internal departments to facilitate smooth operations and visitor experiences.
- Handle sensitive information with confidentiality and discretion.
Required Skills
- Excellent verbal communication skills.
- Strong interpersonal and customer service abilities.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Ability to multitask and prioritise in a fast-paced environment.
- Professional demeanour and appearance.
- Punctual and reliable.
Preferred Qualifications
- Previous experience in a reception, front desk, or customer service role.
- Experience working in a public sector or government environment.
- Familiarity with local government structure and services.
- Basic knowledge of administrative procedures.
Perks & Benefits
- Generous annual leave allowance.
- Local Government Pension Scheme.
- Access to employee assistance program.
- Training and development opportunities.
- Supportive and inclusive work environment.
- Central location with good transport links.
- Employee wellbeing initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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