About the Company
Cognizant (Nasdaq: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Description
Are you passionate about technology and gaming? Do you thrive on helping others resolve their technical challenges? Cognizant is seeking an enthusiastic and dedicated EA Sports Technical Support I to join our team in Des Moines, Iowa. This is an excellent opportunity for individuals looking to gain valuable IT experience within a dynamic environment, supporting one of the world’s leading sports gaming franchises. In this role, you will be the first point of contact for EA Sports users, providing technical assistance, troubleshooting issues, and ensuring a positive user experience. We value a proactive approach to problem-solving and a commitment to continuous learning.
Key Responsibilities
- Provide first-level technical support for EA Sports products and services via phone, email, and chat.
- Diagnose and resolve common technical issues related to game installation, connectivity, account management, and in-game functionality.
- Escalate complex or unresolved issues to higher-level support teams with detailed documentation.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Guide users through self-help resources and provide clear, step-by-step instructions.
- Maintain up-to-date knowledge of EA Sports titles, platforms, and known issues.
- Contribute to a positive team environment and continuously improve customer satisfaction.
Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Basic understanding of computer operating systems (Windows/macOS) and networking fundamentals
- Demonstrated passion for video games, especially sports titles
- Ability to work independently and as part of a team in a fast-paced environment
- Customer-centric mindset with a commitment to providing exceptional service
Preferred Qualifications
- Previous experience in a customer service or help desk role
- Familiarity with various gaming platforms (PC, PlayStation, Xbox, Nintendo Switch)
- Knowledge of common troubleshooting tools and techniques
- Experience with CRM software (e.g., Salesforce, Zendesk)
- IT-related certifications (e.g., CompTIA A+)
Perks & Benefits
- Competitive salary and comprehensive benefits package
- Opportunities for professional growth and career advancement
- Training and development programs to enhance your IT skills
- Access to cutting-edge technology and tools
- A collaborative and supportive work environment
- Employee wellness programs
- Paid time off and holidays
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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