About the Company
Mercure Mansfield is a contemporary hotel dedicated to providing an exceptional experience for every guest. Part of the global Accor group, Mercure Hotels prides itself on blending local character with the renowned Mercure standard of service. We are committed to fostering a welcoming environment for both our guests and our valued team members.
Job Description
We are seeking a proactive and friendly Guest Service Assistant (Porter) to join our dynamic team at Mercure Mansfield. This essential role is the face of our hotel, responsible for creating a positive first and last impression for our guests. You will assist guests with luggage, provide information, and ensure the smooth flow of arrivals and departures, contributing significantly to a memorable stay. Full uniform will be provided, ensuring you look and feel part of our professional team from day one.
Key Responsibilities
- Warmly greet guests upon arrival and departure, offering assistance with luggage.
- Safely and efficiently transport guest luggage to and from rooms and vehicles.
- Assist guests with parking and provide valet services when required.
- Provide guests with accurate information about hotel facilities, local attractions, and directions.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and luggage storage areas.
- Handle guest inquiries and requests promptly and professionally, escalating issues to management when necessary.
- Support front desk operations as needed, including answering phones and directing calls.
- Ensure all guest areas are presentable and welcoming at all times.
- Adhere to all hotel safety and security procedures.
- Collaborate effectively with other hotel departments to ensure seamless guest service.
Required Skills
- Excellent communication and interpersonal skills.
- A friendly, approachable, and professional demeanor.
- Ability to lift and carry heavy luggage safely.
- Strong customer service orientation with a proactive attitude.
- Ability to work effectively both independently and as part of a team.
- Good organizational skills and attention to detail.
- Flexibility to work various shifts, including weekends and holidays.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Knowledge of the local Mansfield area and its attractions.
- A valid UK driving license is a plus.
Perks & Benefits
- Competitive salary and holiday allowance.
- Full uniform provided.
- Opportunities for career development and training within Mercure and the wider Accor group.
- Discounts on hotel stays and F&B across the Accor network.
- Employee recognition programs.
- Pension scheme.
- Free on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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