About the Company
The Camden Town Practice is a well-established and highly respected GP surgery at the heart of the vibrant Camden community. We are dedicated to providing exceptional patient care with a compassionate and professional approach. Our team values collaboration, continuous learning, and fostering a supportive environment for both patients and staff. We pride ourselves on our friendly atmosphere and commitment to making a positive impact on local health outcomes.
Job Description
We are seeking a proactive and empathetic Medical Receptionist to join our busy GP surgery in Camden Town. This is an excellent opportunity for an individual looking to start or further their career in healthcare administration, with a strong emphasis on ongoing training and professional development. You will be the first point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience. The ideal candidate will be organised, have excellent communication skills, and a genuine desire to help people. Full training will be provided to ensure you are confident and competent in all aspects of the role.
Key Responsibilities
- Greet patients and visitors in a friendly and professional manner, both in person and over the phone.
- Manage patient appointments, including booking, cancelling, and rearranging using our practice management system.
- Handle patient queries and direct them to the appropriate clinician or department.
- Process patient registrations, updates to personal details, and other administrative tasks.
- Maintain accurate and confidential patient records in compliance with data protection regulations.
- Manage incoming and outgoing post, emails, and faxes efficiently.
- Support clinicians and other practice staff with various administrative duties as required.
- Ensure the reception area is tidy, welcoming, and well-organised.
- Learn and adhere to all practice policies and procedures, including health and safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced and demanding environment.
- A compassionate and patient-focused approach.
- Ability to maintain strict confidentiality.
- A positive and proactive attitude, eager to learn and develop.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with medical terminology or healthcare settings (desirable but not essential).
- Experience using patient management systems (e.g., EMIS Web, SystmOne).
- GCSEs (or equivalent) in English and Maths at grade C/4 or above.
Perks & Benefits
- Comprehensive ongoing training and professional development opportunities.
- 25 days annual leave plus bank holidays.
- NHS Pension Scheme contribution.
- Supportive and friendly team environment.
- Opportunity to make a real difference in patient care.
- Access to employee assistance programmes.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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