About the Company
Netflix is the world’s leading streaming entertainment service with over 260 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are committed to fostering a diverse, equitable, and inclusive environment, and we believe that our global content and services are best created and supported by a diverse workforce.
Job Description
We are seeking a highly motivated and skilled Level 2 IT Technical Support Specialist to join our remote team. This role is crucial for maintaining the seamless operation of our internal systems and supporting our global workforce. As a Level 2 specialist, you will provide advanced technical assistance, troubleshoot complex issues, and contribute to the overall efficiency of our IT infrastructure. This is a 100% remote position, offering flexibility and the opportunity to contribute to a world-class entertainment technology company from anywhere in the USA.
Key Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, network, and system-related issues for internal employees.
- Diagnose and resolve complex technical problems, escalating to Level 3 support or specialized teams when necessary.
- Manage and resolve service requests and incidents through our IT service management system.
- Assist with onboarding and offboarding procedures, ensuring proper access and equipment provisioning.
- Contribute to the creation and maintenance of IT documentation, knowledge base articles, and procedural guides.
- Participate in IT projects, including system upgrades, migrations, and new technology implementations.
- Monitor system performance and proactively identify potential issues to ensure system stability.
- Educate users on best practices and efficient use of IT resources.
- Collaborate with various departments to understand their technical needs and provide tailored solutions.
- Stay current with the latest technology trends and Netflix's internal systems to continuously improve support quality.
Required Skills
- Minimum of 3 years of experience in IT technical support, helpdesk, or a similar role.
- Proficiency in troubleshooting macOS, Windows, and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with identity management systems (Okta, Active Directory, Google Workspace).
- Familiarity with cloud-based collaboration tools (Slack, Zoom, Confluence).
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, both written and verbal.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Customer-focused mindset with a dedication to providing high-quality support.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL Foundation).
- Experience with scripting languages (e.g., Python, PowerShell) for automation.
- Previous experience in a large-scale, global enterprise environment.
- Familiarity with security best practices and incident response procedures.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) matching program.
- Paid parental leave.
- Employee assistance program.
- Access to Netflix's streaming service.
- Professional development and growth opportunities.
- Wellness programs and initiatives.
- Remote work stipend for home office setup.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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