About the Company
Kaiser Permanente is one of the largest not-for-profit healthcare plans in the United States, serving millions of members. We are dedicated to providing high-quality, affordable healthcare services and improving the health of our members and the communities we serve. Our commitment to excellence extends to every interaction, starting with the welcoming faces at our front desks.
Job Description
We are seeking a highly professional and customer-focused Receptionist Representative to join our team in Garden Grove, CA. The ideal candidate will be the first point of contact for our patients, visitors, and staff, embodying our commitment to exceptional service and a welcoming environment. This role requires an individual with an immaculate professional appearance, excellent communication skills, and a proactive attitude. You will manage a busy reception area, ensuring smooth operations and a positive experience for everyone who walks through our doors.
Key Responsibilities
- Greet and welcome patients, visitors, and staff with a warm, professional demeanor.
- Manage incoming calls, direct them to the appropriate department or individual, and take accurate messages.
- Schedule and confirm appointments, maintaining organized records.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain a tidy and presentable reception area, ensuring a positive first impression.
- Assist with administrative tasks such as data entry, filing, and photocopying.
- Provide general information about the organization and direct inquiries appropriately.
- Monitor visitor access and maintain security awareness.
- Coordinate with other departments to ensure seamless patient and visitor flow.
Required Skills
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and multitasking abilities.
- Ability to maintain composure and professionalism in a fast-paced environment.
- High level of discretion and confidentiality.
- Impeccable professional appearance and grooming.
Preferred Qualifications
- Associate's degree or higher in Business Administration or related field.
- Experience with electronic health record (EHR) systems.
- Bilingual proficiency (e.g., Spanish, Vietnamese, Korean) to serve our diverse community.
- Prior experience in a healthcare or medical office setting.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement program.
- Opportunities for professional development and career growth.
- Employee wellness programs.
- Life insurance and disability coverage.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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