About the Company
Spokane Transit Authority (STA) is the primary public transportation provider for the Spokane metropolitan area. We are committed to delivering safe, reliable, and accessible transit services that connect our community, reduce traffic congestion, and promote sustainable urban development. STA operates a comprehensive network of bus routes, paratransit services, and is actively planning for future light rail and rapid transit expansions. Join our dedicated team and contribute to the vital service that keeps Spokane moving.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as Subway / Metro Station Attendants. This is a vital customer-facing role within the Spokane Transit Authority, responsible for ensuring the smooth operation of our transit stations and providing exceptional service to our diverse ridership. As a Station Attendant, you will be the first point of contact for many passengers, offering assistance, information, and maintaining a safe and welcoming environment. This position offers competitive pay, comprehensive benefits, and the stability of a unionized workplace, supporting your career growth and well-being.
Key Responsibilities
- Greet and assist passengers with ticket purchases, fare inquiries, and navigation within the station and transit system.
- Provide accurate information regarding routes, schedules, transfers, and points of interest.
- Monitor station platforms and concourses to ensure safety and security, reporting any unusual activities or incidents.
- Operate station equipment, including turnstiles, vending machines, and public address systems.
- Assist passengers with disabilities, including operating accessibility equipment and providing guidance.
- Respond to customer complaints and resolve issues promptly and professionally, escalating when necessary.
- Maintain cleanliness and orderliness of station areas, reporting maintenance needs.
- Liaise with transit police, emergency services, and operational control center during emergencies.
- Adhere to all safety protocols and company policies.
- Participate in ongoing training and professional development programs.
Required Skills
- Excellent verbal communication and interpersonal skills
- Strong customer service orientation
- Ability to work effectively in a fast-paced environment
- Basic computer proficiency for operating station equipment
- Problem-solving abilities and a calm demeanor under pressure
- Ability to stand for extended periods and perform light physical tasks
- Flexibility to work various shifts, including nights, weekends, and holidays
Preferred Qualifications
- High School Diploma or equivalent
- Prior experience in a customer service or public-facing role
- Bilingual skills (e.g., Spanish, Russian, or other languages common in Spokane)
- Experience working in a unionized environment
Perks & Benefits
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off (Vacation, Sick Leave, and Holidays)
- Robust Retirement Plan (Pension and/or 401k options)
- Union Membership and Representation
- Life and Disability Insurance
- Free Transit Pass for employee and eligible dependents
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Opportunities for career advancement and professional training
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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