About the Company
Sage Group plc is a British multinational enterprise software company based in Newcastle upon Tyne, United Kingdom. It is the world’s third-largest supplier of enterprise resource planning software (after Oracle and SAP), the second-largest by revenue in the UK, and the largest supplier to small businesses. Sage is committed to supporting businesses globally with innovative software solutions and excellent customer service.
Job Description
We are seeking a highly motivated and empathetic Remote Customer Success Specialist to join our dynamic team in the technology sector. This is a 100% remote position, offering you the flexibility to work from anywhere. In this role, you will be the primary point of contact for a portfolio of our valued customers, ensuring their successful adoption, retention, and satisfaction with our cutting-edge software solutions. You will build strong relationships, provide proactive support, and act as an advocate for our customers’ needs internally. If you are passionate about technology, customer-centric, and thrive in a remote work environment, we encourage you to apply.
Key Responsibilities
- Serve as the main point of contact for a dedicated portfolio of customer accounts.
- Proactively engage with customers to understand their business objectives and ensure successful product adoption and value realization.
- Conduct regular check-ins, business reviews, and training sessions with customers to provide ongoing support and identify opportunities for growth.
- Monitor customer health, identify at-risk accounts, and develop strategies for retention and churn prevention.
- Collaborate with sales, product, and technical support teams to resolve customer issues and drive continuous product improvement.
- Gather customer feedback and advocate for their needs internally to influence product roadmap and service enhancements.
- Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales to expand our footprint.
- Maintain accurate records of customer interactions and account health in our CRM system.
Required Skills
- Proven experience in a customer-facing role (e.g., Customer Success, Account Management, Support) within a technology or SaaS company.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse customers.
- Strong problem-solving abilities and a proactive approach to identifying and resolving customer challenges.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to work independently and manage a diverse customer portfolio in a remote setting.
- Proficiency in English, both written and verbal.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Experience with enterprise resource planning (ERP) or accounting software.
- Certification in Customer Success management.
- Demonstrated ability to drive customer advocacy and loyalty.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Flexible working hours and a fully remote work model.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Access to cutting-edge technology and tools.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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