About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for the world’s best brands. We focus on customer engagement and business performance. Our diverse global team provides customer lifecycle management, digital transformation, and other specialized services across various industries, fostering innovation and delivering exceptional results.
Job Description
Are you ready to kickstart your career in customer support with a global leader? Concentrix is looking for enthusiastic and motivated individuals to join our team as Junior Teleperformance Support specialists in Westminster, London. This is an incredible opportunity for those looking for an entry-level position with comprehensive paid orientation and a clear path for career growth. You will be the first point of contact for customers, providing excellent service and support across various channels. If you have a passion for helping people and are eager to learn, we want to hear from you!
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.
- Provide accurate information and solutions to customer issues, ensuring high levels of customer satisfaction.
- Document all customer interactions and resolutions clearly and concisely in the CRM system.
- Escalate complex issues to senior support staff when necessary, following established protocols.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate actively in ongoing training and development programs to enhance skills and knowledge.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and ability to navigate various software applications.
- A customer-focused attitude with a genuine desire to help others.
- Ability to work effectively in a fast-paced team environment.
- Eagerness to learn and adapt to new challenges and technologies.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even informal or volunteer roles).
- Proficiency in additional languages relevant to the London demographic.
- Familiarity with CRM software or customer support platforms.
Perks & Benefits
- Comprehensive paid orientation and training program.
- Clear career progression and development opportunities within a global company.
- Competitive salary and performance-based incentives.
- Health and wellness programs.
- Pension scheme contributions.
- Employee assistance program (EAP).
- Generous holiday allowance.
- Employee discount schemes and rewards.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.