About the Company
Best Western Plus Hotel Universel Drummondville is a premier destination offering exceptional hospitality and comfort. As part of the globally recognized Best Western brand, we are committed to providing outstanding service and a welcoming environment for all our guests. Our team values dedication, professionalism, and a passion for creating memorable experiences. Join us and become part of a supportive and dynamic work family.
Job Description
We are seeking a dedicated and reliable Night Porter to join our team at Best Western Plus Hotel Universel Drummondville. This is an excellent entry-level opportunity for individuals looking to start a career in hospitality, as full training will be provided. As a Night Porter, you will be crucial in ensuring the safety, security, and comfort of our guests during the overnight hours. Your responsibilities will include assisting guests, handling late check-ins/early check-outs, performing light cleaning duties, and maintaining the overall quiet and orderly operation of the hotel. If you are a night owl with a customer-focused attitude and a desire to learn, we encourage you to apply!
Key Responsibilities
- Manage late guest arrivals and early departures efficiently and courteously.
- Perform security rounds throughout the hotel premises to ensure guest safety and property security.
- Address guest inquiries and requests, providing excellent customer service during night hours.
- Handle minor incidents or emergencies, escalating as necessary to management.
- Assist with light cleaning and setup tasks in public areas, ensuring the hotel is ready for the morning shift.
- Monitor security cameras and alarm systems.
- Prepare simple continental breakfast items or setup if required.
- Process end-of-day reports and audits.
- Maintain a calm and professional demeanor at all times.
Required Skills
- Ability to work independently and reliably during night shifts.
- Strong attention to detail and observational skills.
- Basic computer proficiency for administrative tasks.
- Excellent communication and interpersonal skills.
- A positive attitude and willingness to learn.
- Ability to lift and carry moderate weights (up to 25 lbs) and stand for extended periods.
Preferred Qualifications
- Previous experience in a customer service role is a plus, but not required.
- Fluency in French and English.
- Knowledge of hotel property management systems (e.g., Opera) is a bonus.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement within Best Western.
- Employee discounts on hotel stays worldwide.
- Supportive and collaborative team environment.
- Competitive hourly wage.
- Free on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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