About the Company
Hilton Garden Inn is a world-renowned hospitality brand committed to providing guests with comfortable stays and exceptional service. We believe in fostering a supportive environment for our team members, offering opportunities for growth and development within the dynamic hotel industry. Join a team where your dedication is valued and your career can flourish.
Job Description
Are you looking to kickstart your career in hospitality? Hilton Garden Inn in Jonesboro, AR, is seeking enthusiastic and dedicated individuals for a Trainee Receptionist / Front Desk role. This is a full-time, entry-level position perfect for someone with no prior experience who is eager to learn and grow within the hotel industry. We provide comprehensive training to equip you with all the necessary skills to become a successful Front Desk professional. You will be the first point of contact for our guests, playing a crucial role in creating a welcoming and efficient experience.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures.
- Answer and direct incoming calls professionally and efficiently.
- Provide accurate information about the hotel facilities, services, and local attractions.
- Handle guest inquiries and resolve minor issues promptly and courteously, escalating when necessary.
- Process payments and maintain accurate guest records.
- Assist with administrative tasks such as sorting mail, managing reservations, and preparing reports.
- Maintain a clean and organized front desk and lobby area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
Required Skills
- Excellent verbal and written communication skills.
- A positive attitude and strong interpersonal skills.
- Basic computer proficiency and ability to learn new software.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- A genuine passion for providing outstanding customer service.
- Willingness to work flexible hours, including weekends and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer-facing role (e.g., retail, food service) is a plus, but not required.
- Familiarity with basic office software (e.g., Microsoft Office).
Perks & Benefits
- Comprehensive on-the-job training and mentorship.
- Opportunities for career advancement within Hilton.
- Competitive hourly wage with opportunities for growth.
- Employee discounts on hotel stays and F&B at Hilton properties worldwide.
- Health, dental, and vision insurance options.
- Paid time off (PTO) and holiday pay.
- A supportive and dynamic work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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