Remote Google Support Technician – Entry Level IT

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. In today’s era of rapid change, we combine unmatched experience and specialized capabilities across more than 40 industries. We are committed to fostering a diverse, inclusive, and equitable workplace culture, empowering our people to thrive.

Job Description

Join Accenture as an Entry-Level Remote Google Support Technician and embark on an exciting career in IT! This is an ideal opportunity for individuals passionate about technology and customer service, looking to start their journey in a dynamic, supportive environment. You will be responsible for providing essential technical support for a wide range of Google products and services, assisting users with their queries, troubleshooting issues, and ensuring a seamless experience. As a fully remote role, you will work from the comfort of your home, collaborating with a dedicated team to deliver exceptional service. No prior professional IT experience is required; we provide comprehensive training to equip you with the knowledge and skills needed to succeed.

Key Responsibilities

• Provide first-line technical support for Google products and services, including Google Workspace (Gmail, Drive, Calendar, Docs) and other Google applications.
• Respond to user inquiries via chat, email, and phone, offering clear, concise, and helpful solutions.
• Diagnose and troubleshoot technical issues, guiding users through step-by-step resolution processes.
• Document all support interactions, resolutions, and relevant details accurately in our ticketing system.
• Escalate complex or unresolved issues to higher-level support teams when necessary.
• Stay up-to-date with Google product updates, features, and best practices to continuously enhance support quality.
• Maintain a high level of customer satisfaction by providing professional, patient, and effective assistance.
• Collaborate with team members to share knowledge and improve support processes.
• Participate in ongoing training and development programs to advance technical skills and product knowledge.

Required Skills

• Basic computer literacy and proficiency with common operating systems (Windows, macOS).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Customer-focused mindset with a passion for helping others.
• Ability to learn new technologies and processes quickly.
• Reliable internet connection and a dedicated workspace for remote work.
• Basic familiarity with Google products such as Gmail, Google Drive, and Chrome browser.

Preferred Qualifications

• High school diploma or equivalent; some college coursework in IT or a related field is a plus.
• Previous experience in a customer service role (any industry).
• Experience using ticketing or CRM software.
• Basic understanding of networking concepts (e.g., Wi-Fi, internet connectivity).
• Self-motivated and able to work independently in a remote environment.

Perks & Benefits

• Comprehensive health, dental, and vision insurance coverage.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching contributions.
• Opportunities for professional development and career advancement.
• Access to Accenture's extensive learning resources and certifications.
• Employee assistance program for personal and professional support.
• Remote work setup allowance to ensure a comfortable home office.
• Inclusive and supportive company culture.

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