About the Company
TELUS is a dynamic, world-leading communications and information technology company with $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security, and is Canada’s fastest-growing healthcare company. We leverage our technology to deliver remarkable human outcomes.
Job Description
Are you passionate about helping people and eager to kickstart your career in technology? TELUS is looking for enthusiastic individuals to join our team as Virtual Tech Support Advisors (Tier 1). This is an entry-level, full-time 100% remote position where we provide comprehensive training—no prior tech support experience required! You’ll be the first point of contact for our customers, providing friendly and efficient technical assistance for a range of TELUS products and services. If you’re a quick learner with excellent communication skills and a desire to make a difference, we want to hear from you! This position is 100% remote, allowing you to work from the comfort of your home in Canada.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email regarding technical issues with internet, TV, and phone services.
- Diagnose and troubleshoot basic technical problems, guiding customers through step-by-step solutions.
- Escalate complex issues to Tier 2 support when necessary, ensuring a seamless customer experience.
- Document all customer interactions and technical issues accurately in our CRM system.
- Provide exceptional customer service, maintaining a positive and empathetic attitude.
- Stay updated on TELUS products, services, and troubleshooting procedures through continuous training.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Basic computer proficiency and the ability to navigate multiple systems simultaneously.
- A dedicated, quiet home workspace with a reliable high-speed internet connection.
- High school diploma or equivalent.
- Legally authorized to work in Canada.
Preferred Qualifications
- Previous customer service experience (e.g., retail, call center).
- Familiarity with basic networking concepts (e.g., Wi-Fi, modems, routers).
- Bilingualism (English and French) is an asset.
- Eagerness to learn and adapt to new technologies.
Perks & Benefits
- Comprehensive paid training program.
- Competitive annual salary.
- Health, dental, and vision insurance.
- Employee discounts on TELUS products and services.
- Opportunities for career growth and advancement within a leading Canadian company.
- Access to wellness programs and employee assistance.
- Fully remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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