About the Company
Capita is a leading UK-based business process outsourcing and professional services company. We partner with public and private sector organisations to transform their operations, delivering innovative solutions that improve customer experience and drive efficiency. Our extensive network of talented professionals provides vital support services across various industries, always striving for excellence and client satisfaction. Join us to be part of a team that empowers businesses and communities.
Job Description
We are seeking a dedicated and professional WFH Virtual Receptionist to join our remote team. This is a chat-only role, meaning all interactions with clients and customers will be conducted via text-based chat platforms. You will be the first point of contact for inquiries, providing exceptional customer service, answering questions, guiding users, and ensuring a seamless experience. This is a 100% remote position, offering flexibility and the opportunity to work from the comfort of your home desk. We provide comprehensive training to ensure you are fully equipped to excel in this role. If you are detail-oriented, have excellent written communication skills, and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities
- Manage incoming chat conversations promptly and professionally, acting as the primary point of contact for virtual inquiries.
- Provide accurate information and assistance to customers regarding services, products, and general inquiries.
- Route complex queries to appropriate departments or team members efficiently.
- Maintain detailed and accurate records of all chat interactions and customer information.
- Handle multiple chat conversations simultaneously while maintaining high standards of service.
- Identify and escalate priority issues to senior staff as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to company policies and procedures for data privacy and customer confidentiality.
Required Skills
- Exceptional written communication and grammar skills in English.
- Proficient typing speed and accuracy.
- Strong ability to multitask and manage time effectively in a remote setting.
- Basic computer proficiency and ability to navigate various software platforms.
- High level of professionalism and customer service orientation.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in a customer service, virtual assistant, or administrative role.
- Familiarity with CRM software and chat support tools.
- Ability to adapt quickly to new technologies and processes.
- A self-starter with a proactive attitude and excellent problem-solving skills.
Perks & Benefits
- Flexible remote work environment.
- Comprehensive paid training program.
- Opportunity for career growth and development within a leading company.
- Access to a supportive and collaborative remote team.
- Contribution to home office setup (e.g., equipment allowance).
- Company pension scheme.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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