About the Company
Savills is a global real estate services provider listed on the London Stock Exchange. With a network of more than 600 offices and associates around the world, Savills offers a broad range of specialist advisory, management and transactional services to clients all over the world. Our Residential Management division is dedicated to providing exceptional service and upholding the highest standards of luxury and comfort for our residents.
Job Description
We are seeking a highly professional and customer-focused Concierge Support specialist to join the team at a prestigious high-end apartment block in Canterbury. This pivotal role requires an individual with exceptional interpersonal skills, a proactive attitude, and a commitment to delivering unparalleled service. You will be the first point of contact for residents and visitors, managing all front-of-house operations to ensure a smooth, secure, and luxurious living environment. If you thrive in an upscale residential setting and are dedicated to creating an outstanding resident experience, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for residents, visitors, and vendors, providing a warm and professional welcome.
- Manage parcel and mail deliveries, ensuring secure receipt and distribution.
- Handle resident inquiries, requests, and complaints with efficiency, discretion, and a solution-oriented approach.
- Coordinate with building management, maintenance, and security teams to address issues promptly.
- Oversee access control, monitoring CCTV, and ensuring building security protocols are adhered to.
- Arrange and book services for residents, such as taxis, restaurant reservations, theatre tickets, and dry cleaning.
- Maintain immaculate presentation of the lobby and common areas, reporting any deficiencies.
- Assist with emergency procedures and act as a central communication point during incidents.
- Maintain accurate logs and records of all relevant activities, incidents, and requests.
- Foster a friendly and secure community atmosphere within the residential block.
Required Skills
- Proven experience in a concierge, front desk, or high-end customer service role, preferably within luxury residential, hotel, or hospitality sectors.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong organizational skills and ability to multitask effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A proactive, problem-solving attitude and ability to act independently when necessary.
- Impeccable personal presentation and a professional demeanor.
- Ability to handle confidential information with discretion and integrity.
- A strong sense of responsibility and commitment to safety and security.
Preferred Qualifications
- Previous experience with residential property management software.
- First Aid certification.
- Experience with CCTV monitoring and security systems.
- Knowledge of local attractions, services, and amenities in Canterbury.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and wellness benefits package.
- Generous holiday allowance.
- Pension scheme.
- Opportunities for professional development and training.
- A supportive and collaborative team environment.
- Working in a prestigious and modern residential setting.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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