About the Company
The Nottingham Belfry, part of the distinguished QHotels Collection, is a premier 4-star hotel renowned for its exceptional service, modern facilities, and commitment to guest satisfaction. Located in the vibrant city of Nottingham, we pride ourselves on creating memorable experiences for all our visitors, whether for business or leisure. We foster a supportive and professional environment where talent is recognised and developed, and our team members are valued contributors to our success.
Job Description
We are seeking an experienced and highly motivated Senior Hotel Porter to join our dedicated team at The Nottingham Belfry. This is an outstanding opportunity for a professional looking to take on a leadership role, guiding and mentoring a team of porters while upholding our high standards of service. You will be instrumental in ensuring a seamless and welcoming experience for our guests, managing luggage, assisting with guest requests, and supporting various hotel operations. This position offers competitive remuneration commensurate with your experience and leadership capabilities.
Key Responsibilities
- Lead, supervise, and mentor a team of hotel porters, ensuring efficient and courteous service.
- Oversee the timely and careful handling of guest luggage upon arrival, departure, and during room changes.
- Assist guests with inquiries, directions, and general requests, demonstrating excellent customer service.
- Manage the storage and retrieval of luggage, ensuring security and organisation.
- Support the front office and other departments with various operational tasks as needed.
- Ensure all public areas are tidy and presentable, reporting any maintenance issues promptly.
- Train new porters on hotel procedures, safety protocols, and service standards.
- Handle guest complaints and resolve issues professionally and efficiently.
- Maintain a high level of personal presentation and professionalism at all times.
- Operate hotel vehicles (if licensed and required) for guest transport or errands.
- Contribute to a positive and collaborative team environment.
Required Skills
- Minimum of 3 years of experience as a Hotel Porter, with at least 1 year in a supervisory or senior role.
- Proven leadership and team management abilities.
- Exceptional customer service and communication skills.
- Ability to lift and carry heavy luggage and stand for extended periods.
- Strong organisational skills and attention to detail.
- Proficiency in English, both written and verbal.
- A proactive approach to problem-solving and guest satisfaction.
- Ability to work flexible hours, including weekends and holidays.
- Valid UK driving license preferred.
Preferred Qualifications
- NVQ Level 2 or higher in Hospitality or a related field.
- First Aid certification.
- Experience with hotel property management systems (PMS).
- Knowledge of local attractions and amenities in Nottingham.
Perks & Benefits
- Highly competitive salary package
- Opportunities for career advancement and professional development within QHotels Collection
- Complimentary meals on duty
- Generous employee discount programs across the QHotels portfolio
- Pension scheme
- Uniform provided and laundered
- Employee recognition schemes
- A supportive and dynamic work environment
- Free on-site parking
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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