About the Company
The New York State Department of Health (NYSDOH) is a leading public health agency committed to improving the health and well-being of all New Yorkers. Through various programs, initiatives, and public outreach, we strive to protect and promote the health of our communities. We are dedicated to transparent communication, community engagement, and leveraging modern tools to serve our diverse population. Our team values innovation, public service, and collaborative problem-solving.
Job Description
We are seeking a dedicated and proactive Public Sector Social Media Moderator to join our communications team. This is a fully remote position, allowing you to work from the comfort of your home. The ideal candidate will be responsible for monitoring, moderating, and engaging with content across our official social media channels, ensuring a positive, informative, and compliant online presence. You will play a crucial role in maintaining the integrity of our public message, responding to inquiries, and escalating critical issues. This role requires excellent judgment, a deep understanding of social media platforms, and a commitment to public service.
Key Responsibilities
- Monitor official social media channels (e.g., Facebook, Twitter, Instagram, LinkedIn, YouTube) for comments, mentions, and messages.
- Moderate user-generated content to ensure compliance with New York State Department of Health policies, community guidelines, and ethical standards.
- Respond to public inquiries and comments in a timely, accurate, and professional manner, escalating complex or sensitive issues to the appropriate internal teams.
- Identify and report trends, common questions, or potential public relations risks to the communications team.
- Contribute to the development and refinement of social media moderation guidelines and FAQs.
- Assist with scheduling and publishing pre-approved content as needed.
- Engage with the online community to foster positive relationships and enhance the public's understanding of NYSDOH initiatives.
- Maintain up-to-date knowledge of social media best practices, platform changes, and emerging trends relevant to public sector communication.
Required Skills
- Proven experience in social media moderation or community management.
- Excellent written and verbal communication skills.
- Strong understanding of various social media platforms and their respective best practices.
- Ability to exercise sound judgment and discretion in sensitive situations.
- Proficiency in identifying and de-escalating online conflicts.
- Detail-oriented with strong organizational and multitasking abilities.
- Familiarity with public sector communication principles and guidelines.
- Ability to work independently and collaboratively in a remote team environment.
Preferred Qualifications
- Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
- Experience working within a government agency or public sector organization.
- Familiarity with social media management and monitoring tools (e.g., Hootsuite, Sprout Social).
- Knowledge of New York State public health issues and policies.
- Bilingual proficiency (e.g., Spanish, Chinese) is a plus.
Perks & Benefits
- 100% Remote Work Opportunity
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- New York State retirement plan benefits
- Opportunities for professional development and training
- Flexible work schedule within core hours
- Meaningful work with a direct impact on public health
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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